Passport Replacement due to theft/loss/damage

If you lost your passport, your passport was stolen, or your current valid passport is severely damaged, you must apply as a First Time applicant. These requirements can be found here.

In addition, gather the following 2 items:

  1.  DS-64 statement form
  2.  Written personal statement addressed to the Passport Agency in San Francisco. Include details on how your passport was lost, stolen, or damaged. Try being specific.

Passport Acceptance Facility

Once you’ve gathered all your documents, visit a Passport Acceptance Facility (County Court House or Post Office. Most require appointments)

Notify the clerk you are using an expedited service (Visa Network). All contents will be placed into a sealed envelope. If the clerk does not feel at ease about releasing the sealed envelope, suggest that he/she refer to page 31 or 44 of their Passport Agent’s manual, “Hand-carrying of Executed Applications”. Do not open this sealed envelope or the application will be invalid.

Include a copy of the DS-11 and Order Form outside of the sealed envelope for delivery.

For U.S. citizens whose passport is

  • Lost
  • Stolen
  • Severely damaged

Passport applications submitted to the Passport Agency by Visa Network must be completed online, downloaded, and printed (one-sided). It must contain the 2-D bar-code on the top left hand corner and on the bottom right hand corner. This bar-code must be clear and sharp in black print on white paper.


The Letter of Authorization must be handwritten by the applicant only. The pen used must be in black or blue ink and not interchanged. All fields must be completed including Courier Company Name- be sure to write “Visa Network.”

Forms must be 8 1/2 inches by 11 inches, with no perforations, one-sided. Forms printed on thermal paper, dye-sublimation paper, any glossy paper, or on a dot matrix printer will not be accepted.

Passport Agency fee paid at Passport Acceptance Facility (post office or county court house)

Visa Network Fees

10-15 business days 60
6-8 business days 100
3-5 business days 120
24 hours 160
Same-Day 210

For 24 hour or Same-Day service call Visa Network (415) 693-0330.

Above fee does not include shipping, bank or extra handling charges that might incur during the process. We won’t charge extra without letting you know. Please include a credit card on the Visa Network order form. Alternatively, you can pay in person or by check/money order.

Visit us or mail sealed envelope to

Attn: Passport Desk

Visa Network

870 Market St. STE 888

San Francisco, CA


Visa Network
870 Market St. STE #888
San Francisco, CA 94102
Tel: (415) 693-0330
Fax: (415) 693-0220

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