Passport Replacement due to theft / loss / damage

This Lost, Damaged, or Stolen Passport service is created to walk anyone through the steps necessary to obtain their replacement passport. Everything needed is explained below. Please note: applicant’s must first apply at an Acceptance Facility before sending documents to Visa Network.

CHECKLIST

 

  1.  DS-11 ONLINE APPLICATION
    • Complete Online and create PDF
    • The PDF will be downloaded. Print two copies and don’t sign anything yet
  2.  PROOF OF US CITIZENSHIP
    • Certified birth certificate, issued by state, County Health Department, or Vital Statistics Bureau. Please note: a hospital certificate is not acceptable
    • Naturalization Certificate
    • Old, expired U.S. Passport
  3.  TWO PASSPORT PHOTOS
    • 2x2″ in size, taken in the past three months, no glasses, with white white background
  4.  PHOTO ID
    • driver’s license or state I.D.
  5.  BLANK CHECK
    • Payable to the “U.S. Department of State.” Service fees for adults are 170 (+30 for passport card) and 25 (clerk fee). Service fees for minors are 140 and 25, respectively. The clerk will verify the fees. Some facilities do accept credit card.
  6.  LETTER OF AUTHORIZATION FORM
    • It’s really important that only the actual applicant fill out this form using the same black or blue pen. Check mark the top 2 boxes, and write “Visa Network” next to Courier Company Name.
  7.  FLIGHT ITINERARY OR BUSINESS / PERSONAL LETTER
    • Required for expedited service
  8.  DS-64 STATEMENT FORM (Created automatically with the online DS-11)
    • A form created to report your lost or stolen passport book or card
  9.  COPY OF DS-11
    • Agency requires a copy of the DS-11 to be attached outside of the sealed envelope. If the form was handwritten, please create a new form online.
  10.  ORDER FORM
    • A form for Visa Network contact, shipping, and billing purposes. Include outside of the sealed envelope

 

Visit

Find your nearest Acceptance Facility to submit

Once you’ve gathered all your documents, visit a PASSPORT ACCEPTANCE FACILITY.

Most require appointments, but some allow for walk-ins. Call (415) 693-0330 if you are having trouble locating one. 

Notify the clerk you are using an expedited service (Visa Network). All contents will be placed into a sealed envelope. If the clerk does not feel at ease about releasing the sealed envelope, suggest that he/she refer to page 31 or 44 of their Passport Agent’s manual, “Hand-carrying of Executed Applications”. Do not open this sealed envelope or the application will be invalid.

Include a copy of the DS-11 and ORDER FORM outside of the sealed envelope for delivery.

  1.  COPY OF DS-11
    • Agency requires a copy of the DS-11 to be attached outside of the sealed envelope. If the form was handwritten, please create a new form online.
  2. ORDER FORM
    • A form for Visa Network contact, shipping, and billing purposes. Include outside of the sealed envelope
You’re on your way to getting a new passport!
The next step for you is to mail your documents. Click on the Mail tab above for instructions

Notice

 

Passport applications submitted to the Passport Agency by Visa Network must be completed online, downloaded, and printed (one-sided). It must contain the 2-D bar-code on the top left hand corner and on the bottom right hand corner. This bar-code must be clear and sharp in black print on white paper.

The Letter of Authorization must be handwritten by the applicant only. The pen used must be in black or blue ink and not interchanged. All fields must be completed including Courier Company Name- be sure to write “Visa Network.”

Forms must be 8 1/2 inches by 11 inches, with no perforations, one-sided. Forms printed on thermal paper, dye-sublimation paper, any glossy paper, or on a dot matrix printer will not be accepted.

 

Eligibility

 

For 18 and older U.S. citizens whose passport book or card is:

  • Lost
  • Stolen
  • Severely damaged

FEES

 
AGENCY FEE

Paid directly at the Acceptance facility. The Agency fee will be enclosed inside the envelope. There is a clerk fee of $30 paid to the Acceptance facility.

Passport Book 170
with card +30 200

 

VISA NETWORK FEE


Fee does not include shipping (35), bank or extra handling charges that might incur during the process. We don’t have hidden fees and we won’t charge extra without letting you know. Please include a credit card on the Visa Network order form. Alternatively, you may pay with cash, check or money order.

 

10-15 business days 60
   
6-8 business days 100
   
3-5 business days 120
   
24 hours 160
   
Same-Day 210

FOR 24 HOUR OR SAME-DAY SERVICES, PLEASE CALL VISA NETWORK (415) 693-0330

Mail or bring sealed envelope to

Attn: Passport Desk

Visa Network

870 Market St. STE 888

San Francisco, CA

94102

VISA NETWORK

870 Market St. STE #888

San Francisco, CA 94102

Tel: (415) 693-0330

Fax: (415) 693-0222

Copyright © Visa Network 2005-2018. Other content are copyright of
their respective owners. No copyright infringement intended. All rights reserved.